Shipping

HANDLED WITH CARE

 

 

 

 

Because we are an online dealer, our main way of delivering goods to you is by shipping them. We are aware that buying online means trusting your sought after treasures to a carrier, so our skilled full-time shipping team will make sure that your valuable collectables arrive in exactly the same condition as you saw them when ordering.

 

Careful packing

 

We pack all the items very carefully to ensure they reach you safely.
Fragile items are now packed using special packing materials for extra protection, free of any extra charge to you. Leave it to our skilled packing, who for more than a decade, have successfully sent porcelain, glass and fragile antiques around the globe.

 

 

Daily shipping

 

After receiving payment, we want you to receive your order as quickly as possible and goods are normally sent out the day we receive payment, unless clearly otherwise stated. We will inform you when the goods are being despatched. Delivery times will vary depending upon delivery destination and type of shipping service you have chosen.     

 

 

 

Comfortable tracking

 

Most of the shipping methods we offer you come with detailed tracking information. We will provide a tracking link to you once your parcel has left our office, allowing you to track it anywhere and from any device.

 

 

 

Customer service

 

Building up a lifetime customer relationship is our goal. To guarantee your satifcation we offer a full right of return for 14 days after your parcel has arrived. We are happy to assist if there are any questions.

 

 

You can always change delivery methods after you submitted the order. Just choose any method and simply email after your order has been submitted for any changes or visit my ratisbon's/ORDERS. To learn more about shipping at ratisbon's, please visit FAQ/shipping.

General information on our shipping methods

Standard Shipping

No tracking option, no insurance.

We do not recommend this method for orders over 20 €.

Europe: 2-4 days
Worldwide: 10-14 days

Worldwide from 5,00 € 
(Not available for all products)

Signed for delivery

Tracking option, no insurance.

A fairly priced method for orders under 80 €. Reliable but no insurance. The shipping is at your risk. Tracking is not very accurate.

Europe: 2-4 days
Worldwide: 10-14 days

Germany from 6 €
Worldwide from 12 €

(Not available for all products)

DHL Insured Premium

Tracking option. Insured up to

500 €. Higher insurance available.

A very good shipping method in terms of price and speed. Detailed tracking. Certainly our customer’s favorite.

Europe: 2-4 days
Worldwide: 10-14 days

Germany from 8,00 €
Europe from just 14,50 €
Worldwide from 35,00 €

FedEx Express

Tracking option. Optional insurance.

Simply the fastest and most reliable option to ship your valuable orders. Very detailed tracking. Highly recommended.

Europe: 1-2 days
Worldwide: 2-4 days

Worldwide from 25 €

UPS

Tracking option. Optional insurance.

A fairly fast shipping method for reasonable price. Detailed tracking.

Europe: 2-3 days
Worldwide: 4-5 days

Worldwide from 25 €

If you want to pick up your order personally at a fair ratisbon's is attending, just drop us a line and we will be happy to arrange it for you. Picking up at ratisbon's offices is possible by appointment only. Please get in touch with us.

 

 

 

Do you have more questions about shipping?
Click here for a detailed explanation →