FAQ
Frequently asked questions

Shipping

Our general logistic partners are DHL, German Post, UPS and Fedex. If you prefer another carrier for your high value order we will be happy to make arrangements with your preferred carrier.
Holding parcels and shipping on your preferred date is no problem. Just send an email to us before paying to make sure our shipping team does not send your order too early. Our shipping team is fast! Let us know your preferred shipping date prior to your payment and we will be happy to schedule your parcel according to your preferences.
Yes, that is absolutely no problem. In this case, please do not pay the invoice you may have already received. Send us an email letting us know about your new shipping address and we will be happy to send an updated invoice to you.
Paying your invoice before letting us know your new address can mean our shipping team sends your order faster than we can reply to your email.
Please note that changing your address in our system does not update the address for an existing order.
Please note that most of the countries we deliver to do not charge for historical collectables. However, any order placed on the site and to be delivered outside the European Union may be subject to taxes and customs duties which are levied when the package reaches its destination. The taxes and custom duties relating to the delivery of the item are the responsibility of the customer. We are not required to check and inform you of customs duties and taxes. Only the authorities of your country are competent.
We usually send out orders within 1-3 working days after your payment has been received. In most cases, we are faster than this! We will inform you when your goods are being dispatched and provide a tracking number, In addition, you can always check at my ratisbon's/ORDERS. Delivery times will vary depending upon the delivery destination and type of shipping service you have chosen.
Yes! We will inform you when your goods are being packed as well as when forwarded to your carrier. We will send an email containing a tracking link as well. Please be sure to check your spam/junk box if you are missing an email. In addition, you can always track your order at my ratisbon's/ORDERS.
Yes, you can. We will be happy to prepare your goods for pickup, but you need to make an appointment. Please contact us to discuss more details. There are no extra costs involved for you.
We pack all the items very carefully to ensure they reach you safely. Our shipping team guarantees high quality packing reflecting the value and rarity of your desired goods.